Privacy Policy

Last updated: July 8, 2026

At Sync Tours, we are dedicated to protecting your privacy. This Privacy Policy describes how we collect, store, share, and utilize your personal information when you use our website, calculate transfer rates, submit tour inquiries, or contract our private chauffeur travel services.

1. Information We Collect

To provide high-end travel designs and secure hotel bookings, we collect the following datasets:

• Personal Details: Full name, email address, phone/WhatsApp number, nationality.
• Travel Particulars: Flight numbers, landing dates, guest counts, hotel classifications, custom itineraries request details.
• Technical Data: IP addresses, browser specifications, cookies, and local storage selections (e.g. theme preference).

2. How We Use Your Information

Your details are processed to secure booking reservations. Specifically, we use your data to:

• Build and customize your bespoke tour itineraries.
• Assign vehicles, calculate transfer rates, and coordinate driver details.
• Send reservation notifications and flight delay tracking communications.
• Promote exclusive sessional travel updates (only with active subscription approvals).

3. Third-Party Sharing

Sync Tours will never lease or trade your personal data. To fulfill booking parameters, we share relevant details with SLTDA-certified boutique hotel networks, national park safari guides, and yacht charter operators. We share the minimum amount of information required for them to execute their services.

4. Data Retention & Safety

We implement secure databases, SSL transport encryptions, and strict access controls. Your booking details are archived only for as long as required by Sri Lankan financial regulatory laws, or until you request deletion.

5. Your Rights

Under international standards (GDPR / CCPA), you have the right to request access to your archived personal data, correct inaccuracies, or demand deletion. Email our travel concierge desk at privacy@synctours.com to raise requests.